Bonus terms & conditions apply.
Contact Us
Games to try
Games to try
How to reach us
You can reach us through the live chat on our site, which is available 24/7, or by e-mail at support@casinospicyjackpots.co.uk. Both reach the same support team, and e-mails are answered in the order they arrive.
What to have ready when you write
Including the details below in your first message saves time, because we can look at your account straight away instead of asking follow-up questions.
- Your username, exactly as it appears on your account
- The game, bonus or transaction your message is about
- The date and time the issue happened, and your time zone
- Any error message you saw, written out or described
Common questions we help with
Our team handles most queries about your account with us, including:
- Account set-up, log-in problems and identity verification
- Deposits, withdrawals and the limits shown in your account
- Bonuses, wagering progress and promotional terms
- Technical issues with games, the cashier or the site
Our games are for players aged 18 and over. You can set deposit limits, take a time-out or self-exclude from your account, or ask us to apply these for you. Free, confidential support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
Complaints
If something has gone wrong, write to support@casinospicyjackpots.co.uk with Complaint in the subject line and set out what happened in your own words.
We acknowledge every complaint we receive, look into it, and reply once our checks are complete. If we need more information from you, we will ask for it by e-mail.
