About Us - Spicy Jackpots Casino

Who we are

Spicy Jackpots Casino is an online casino for players in the United Kingdom. We run in your browser on desktop, tablet and mobile, so your account, balance and game history stay the same wherever you choose to play.

Our lobby brings together titles from established game studios, along with the classic casino games most players look for. New games are added to the lobby from time to time, and the full list is always shown in your account.

• Slots - video slots, classic reels and feature-led titles from established studios.
• Live tables - roulette, blackjack and other live dealer games streamed in real time.
• Jackpots - progressive and fixed jackpot games, with prize pools shown in the lobby.
• Table and card games - the standard roulette, blackjack, baccarat and poker variants.

What we stand for

We want the way we operate to be easy to understand before you deposit a single pound. The principles below sit behind our terms, our payment handling and the tools we give you.

• Fair play - every game outcome is produced by the game provider's random number generator, and we do not alter results.
• Clear terms - bonus conditions, wagering requirements and limits are written out in the promotion terms and in the cashier.
• Fast payouts - withdrawals are processed as soon as your account checks are complete, using the methods shown in the cashier.
• Safer gambling - limits, time-outs and self-exclusion are built into your account, not hidden away.
• 18+ only - our games are for adults, and we verify the age of every player who registers with us.

How we look after players

Looking after your account means three practical things: knowing who holds it, protecting the money that moves through it, and answering you when something is unclear.

Account verification

We hold a gaming licence and must confirm the identity, age and address of everyone who plays with us. We will ask you for documents at registration or before a first withdrawal, and sometimes at a later point. The documents we accept, and how to upload them, are listed in your account. Verification checks are handled by our team and your documents are stored securely.

Secure payments

Deposits and withdrawals are encrypted in transit, and player funds are held separately from the money we use to run the site. We only pay winnings back to an account in your own name, using the same method you deposited with wherever that is possible. Processing times and any limits are shown in the cashier before you confirm a transaction.

Support around the clock

Our support team is available every day of the year on live chat and by e-mail at support@casinospicyjackpots.co.uk. Live chat is the quickest route for account and payment questions; e-mail suits anything that needs documents attached. If you raise a complaint, it is looked into and answered in line with our complaints procedure.

Safer gambling at Spicy Jackpots Casino

Gambling should stay an occasional, affordable pastime. Every account comes with tools you can switch on at any time, and we act on them straight away rather than asking you to reconsider.

• Deposit, loss and session limits, set from the safer gambling area of your account.
• Time-outs that close your account to play for a short, fixed period.
• Self-exclusion for a longer period, during which we will not accept deposits or send you marketing.
• Free, confidential help and advice from GambleAware, GamCare and the National Gambling Helpline, and self-exclusion across all British online operators through GamStop.