Privacy Policy

What personal data we collect

We act as the controller of the personal data described in this policy. We collect data that you give us directly when you register, deposit, play or contact us, data that is created as you use the site, and data we receive from the partners who help us verify accounts and process payments. We collect only what we need to run your account, meet our legal duties as a holder of a gaming licence and keep play safe.

Account details

• Your full name, date of birth and residential address.
• Your e-mail address, telephone number and preferred language.
• Your username, password and the security details used to recover access.
• Your account currency, marketing preferences and the limits you have set.
• Records of your messages to us through live chat or e-mail, including attachments.

Identity and verification documents

Before we can confirm your age and identity, and in some cases before a withdrawal is released, we ask for documents. These usually include photographic identification, a document showing your current address, and evidence that the payment method belongs to you with part of the number hidden. Where the law requires it, we may also ask about the source of the funds you deposit.

Transactions and play

• Deposits, withdrawals, pending payments and refunds.
• Masked payment method details and the outcome of each payment attempt.
• Balances, bonus credits, wagering progress and promotional eligibility.
• Game rounds, stakes, results and session lengths.

Device and usage data

• Your IP address and the approximate location it indicates.
• Device type, operating system, browser and screen settings.
• Login times, pages opened and the actions you take on the site.
• Cookie identifiers and similar technologies, as set out in our Cookie Policy.

Safer gambling records

We keep a record of the deposit limits, loss limits, session reminders, time-outs and self-exclusion requests you make, together with any contact we have with you about your play. If you have registered with GamStop, we check that register before your account is opened and at points afterwards.

Why we use your personal data

1. To open and run your account, process deposits and withdrawals, credit winnings and apply the terms of any promotion you take part in.
2. To confirm that you are 18 or over and that you are who you say you are, before and during your use of the account.
3. To prevent fraud, money laundering and abuse, including checking for multiple accounts, bonus abuse and payment methods that do not belong to you.
4. To meet our legal and regulatory duties, including record keeping, reporting obligations and responding to lawful requests.
5. To provide safer gambling tools, apply the limits shown in your account, honour time-outs and self-exclusions, and contact you where your play suggests you may need support.
6. To send offers and news by the channels you have opted into, and to tailor those offers to the games you play.
7. To keep the site secure and working properly, diagnose faults, measure performance and improve the service.
8. To handle questions, disputes and complaints, including any matter that is looked into by an independent dispute body.

The legal bases we rely on under UK GDPR

Data protection law requires us to have a lawful reason for each use of your personal data. In plain words, these are the reasons we rely on.

Identity documents and information about your gambling behaviour are treated with extra care. Where we handle data of a more sensitive kind, we do so only where the law allows and only to the extent needed.

Who we share your personal data with

We do not sell your personal data. We share it only with the parties below, and only with the data each of them needs.

• Payment and banking providers, so that deposits and withdrawals can be processed and matched to your account.
• Identity-verification and fraud-prevention partners, who confirm your details against trusted sources and flag unusual activity.
• Game and platform suppliers, who deliver the games and the software behind your account.
• Technology, hosting and communication suppliers, who store data and send messages on our instructions.
• Regulators, law enforcement and courts, where the law requires disclosure or a lawful request is made.
• Self-exclusion schemes, so that an exclusion you have registered is applied correctly.
• Professional advisers, such as auditors and lawyers, where they are bound by confidentiality.
• A buyer or successor, if all or part of the business is transferred, subject to the same protections.

Our suppliers act on written instructions and may not use your data for their own purposes. Where data is transferred outside the United Kingdom, we put approved safeguards in place so that it keeps an equivalent level of protection.

How long we keep your personal data

We keep personal data for as long as your account is open and then for the period the law requires us to retain it. We do not hold data longer than we need to, and we delete or anonymise it once every purpose and legal duty has ended.

• Account, verification and transaction records are retained for the period set by anti-money laundering and gambling legislation after your account closes.
• Payment records are kept for as long as accounting and tax rules require.
• Marketing preferences and consent records are kept until you withdraw consent, and then for a short period as evidence of your choice.
• Self-exclusion and safer gambling records are kept for the period required by the relevant scheme and by our licence conditions.
• Contact and complaint records are kept while the matter is open and for a set period afterwards.

Your rights, cookies and how to contact us

Under UK data protection law you hold the following rights over your personal data.

1. Access - ask for a copy of the personal data we hold about you.
2. Correction - ask us to fix data that is wrong or incomplete.
3. Erasure - ask us to delete data we no longer have a lawful reason to keep.
4. Restriction - ask us to pause our use of your data while a question about it is settled.
5. Objection - object to use based on our legitimate interests, and stop marketing at any time.
6. Portability - ask for the data you gave us in a commonly used electronic format.
7. Withdraw consent - take back any consent you gave, without affecting use before that point.

To use any of these rights, write to us at support@casinospicyjackpots.co.uk or speak to our team through the live chat on the site. Privacy matters may also be sent to privacy@casinospicyjackpots.co.uk. We may ask you to confirm your identity before we act, so that data is not released to the wrong person, and we will respond within the time limit set by data protection law. Some requests cannot be met in full where we are required to keep records; if that applies, we will explain which data we must retain and why.

If you are not satisfied with our answer, you may complain to the Information Commissioner's Office, the UK supervisory authority for data protection. We would ask you to raise the matter with us first so that we have the chance to put it right.

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you agree, show offers that suit you; the categories we use, how long each one lasts and how to change your choices are set out in our Cookie Policy, which you can open from the footer and revisit at any time.