Responsible Gaming at Spicy Jackpots Casino

Our commitment: gambling is entertainment, not income

Our games are built on random outcomes and the house holds a mathematical edge on every one of them, so over time most players lose more than they win. We ask you to treat the money you stake as the cost of entertainment, in the same way you would treat the price of a cinema ticket or an evening out, rather than as a way to make money or to solve money worries.

Before you deposit, decide what you can comfortably afford to lose and how long you want to play for, then set those figures in your account instead of keeping them in your head. Never borrow money to gamble, never stake funds set aside for bills or rent, and never try to win back what you have already lost. If a session stops being enjoyable, stop and come back another day.

Accounts with us are open only to people aged 18 or over. We hold a gaming licence, and we carry out identity and age checks on every account before a withdrawal can be paid.

The tools in your account and how to switch them on

Every safer gambling tool described below is free and available in the responsible gaming area of your account. A change that tightens a limit takes effect straight away. A change that loosens one is held for a cooling-off period before it becomes active, so that a decision taken in the heat of a session cannot be undone in the same session.

Deposit limits

A deposit limit caps the total you can pay in over a daily, weekly or monthly period. Once the cap is reached, further deposits are declined until the period resets. Many players set a monthly figure first and then adjust it downwards as they get a feel for their own pattern of play.

Loss and session limits

A loss limit caps your net losses across a chosen period, taking wins into account, and stops play once the figure is reached. A session limit caps how long a single sitting can last; when the time is up, you are logged out and asked to take a break before returning.

Reality checks

A reality check is a short on-screen message that interrupts play at an interval you choose and shows how long you have been playing and how your balance has moved. You can carry on, or close the session there and then. It is a small prompt, but it is the easiest way to notice that an hour has turned into three.

Time-outs

A time-out locks your account for a short, fixed break. During that break you cannot deposit or play, marketing messages stop, and any balance you already hold remains yours. The account reopens automatically when the period ends, so a time-out suits anyone who simply wants to step away for a while.

Self-exclusion

Self-exclusion is a longer and firmer commitment. We close your account to play for the period you select, remove you from marketing, and will not reopen it before that period has run its full course. Any withdrawable balance is returned to you. Self-exclusion with us applies to this site only; to cover licensed operators in Great Britain at once, use GamStop, described below.

1. Log in and open the responsible gaming section of your account settings.
2. Choose the tool you want and the period it should apply to.
3. Confirm the setting; tighter limits apply immediately, looser ones after the cooling-off period.
4. Contact live chat or responsiblegaming@casinospicyjackpots.co.uk if you would like us to apply a limit or an exclusion for you.

Signs that gambling may be causing harm

Problem gambling develops gradually, and the early signs are easy to explain away. Go through the checklist below honestly and think about the past few months rather than the past few days.

• You gamble for longer or with more money than you intended.
• You chase losses, staking more in the hope of getting even.
• You borrow money, sell belongings or use funds meant for bills in order to play.
• You hide your gambling from family, friends or colleagues, or lie about how much you stake.
• Gambling interferes with work, study, sleep or relationships.
• You feel restless, anxious or irritable when you try to cut down or stop.
• You gamble to escape stress, boredom or low mood.
• You feel guilt or regret after playing but return soon afterwards.

Where to get help and advice

The organisations below are not run by us and do not share your information with us. You can approach any of them directly, at any time, without an appointment or a referral.

• GambleAware provides information, advice and signposting on gambling harm, and funds treatment services across Great Britain.
• GamCare offers free counselling, group sessions and online forums for people affected by gambling, including family members.
• GamStop is the free national self-exclusion scheme that blocks your access to gambling sites licensed in Great Britain for a period you choose.
• The National Gambling Helpline is a confidential helpline staffed by trained advisers, open around the clock for anyone who needs to talk.

Support is also available from your GP, and friends or family are often the first people worth telling. If you would like us to apply a limit, a time-out or a self-exclusion while you arrange help, write to responsiblegaming@casinospicyjackpots.co.uk or use the live chat on the site.

Protecting children and other people in your household

Gambling is strictly for adults aged 18 or over. We ask for identity and age details when you register, and we carry out checks on accounts before withdrawals are paid. Where an account holder turns out to be underage, the account is closed, stakes are returned and any winnings are void.

If you share a computer, tablet or phone with children, take a few simple precautions: keep your log-in details private, do not let your browser save your password or payment card, lock your devices with a passcode, and set up separate profiles for younger users. Parental control and content-filtering software is widely available and can block gambling sites on a household's devices and network.